We are committed to delivering the highest levels of service to the Estate’s customers, either directly or via our agents and advisers.
However, with the best will in the world, things will go wrong from time to time and when that happens, we will do our utmost to put things right as quickly as possible.
We expect that most problems that arise can be resolved between the individuals concerned but if you feel that this has not happened satisfactorily and you wish to make a formal complaint, then you should please address this to Tom Knight in writing and he will investigate.
He will acknowledge receipt of your complaint as soon as it reaches him and will let you have a full response within the next 10 working days. Your complaint will be considered fairly and objectively.
Please use the below contact information to submit your complaint:
Tom Knight
Portfolio Director
4th Floor
One Great Cumberland Place
London
W1H 7AL
Tom.knight@portmanestate.co.uk
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