How do I make payment?
Standing Order is the preferred method of payment and be a requirement under your lease agreement with the Estate.
You must check your lease and if this is the case, please establish a Standing Order with your bank immediately.
In some instances, you may be able to pay by cheque, direct bank transfer or BACs. If in doubt please contact us quoting your property address or Account Reference number.
Our Bank details are:
Bank: Coutts & Co
Account number: 08046433
Sort code: 18-00-02
Name of account: The Portman Settled Estate Limited
IBAN No: GB83COUT18000208046433
Swift Code : COUTGB22
Please ensure you quote your Account Reference in order for your payment to be processed.
I have received an invoice for Service Rent and Maintenance Rent, what is it?
Long leases will usually include a covenant for you to pay a Service Charge which is also known as Service Rent and Maintenance Rent. The percentage and frequency of the payment is also defined in your lease. These charges cover the maintenance, repairs and the provision of services to the structure, internal and external communal areas of the building.
You will usually receive a budget of expected expenditure in the property’s financial year and your percentage is applied to that to give the annual estimated amount you will be expected to pay.
On account charges are raised and reconciled at the end of the financial year. You will be provided with a Statement of Expenditure and either a credit or charge will be applied to your account depending on whether we over or under spent against the budgeted amount.
If you have any queries please contact our Service Charge Accountant:
Mary Pierre
Tel: 020 7563 1490
Email: mary.pierre@portmanestate.co.uk
When is my rent payment due?
Details of your rent due dates are stated in your Lease Agreement.
If in doubt please contact us quoting your property address or Account Reference number
What should I do if I cannot make my payment on time?
You must contact us immediately to discuss your situation. Please note that there are penalties for late payment inscribed in your Tenancy Agreement.
Can I pay my rent by direct debit?
We do not accept direct debit payments, however, you can pay by direct bank transfer and BACs.
Can I pay by credit or debit card?
We do not accept any form of card payment.
