Where can I find information on your Gas Safety Inspections?
Where can I find information about my Business Rates?
I would like some extra keys for my property, what do I need to do?
Our keys are registered and can only be cut at specified locksmiths with the Estate’s written approval.
If you are the named tenant or leaseholder on the agreement you can contact our Service Desk to request additional keys. In most cases our keys will be Bramah and will have a unique code printed on the back. When calling the Service Desk it is always helpful to have the code ready.
Our Service Desk Operators will prepare a letter of authority usually within 48 hours, which can be collected from our reception upon presentation of photo identification.
The letter can then be taken to Bramah Locksmiths who are located nearby where your keys can be cut and paid for while you wait. The additional keys will need to be returned at the end of your tenancy.
Service Desk
Telephone: 020 7563 1750
Email: service.desk@portmanestate.co.uk
What should I do if I’ve lost the keys to my property?
If you have lost your keys, for the safety and security of your property and others within your building, you must contact our Service Desk as soon as possible on 020 7563 1750.
The Service Desk will arrange for the lock(s) to be changed which will be chargeable to you. We also suggest that you contact your insurer as some policies cover the cost of lost or stolen keys.
Can I store things in the common parts?
Personal items must remain within your unit to keep the common parts safe for you, your co-occupiers and anyone else working in or visiting the property. In certain instances it may be necessary for us to remove items without warning. We would appreciate your co-operation in keeping the common parts clear of personal effects.
How do I get Sky installed in my property?
Long leaseholders and commercial tenants should contact our approved contractor to have satellite services installed at your own cost. Their details are below:
Solarcom - 0845 6891199
I would like access to Portman/ Bryanston/ Montagu/Manchester Square Garden, am I eligible and how do I get a key?
As a tenant living or working on the Estate you may be permitted to use one of these beautiful gardens.
Registration, conditions and fees apply.
For Portman Square and Bryanston Square please contact Westbourne Block Management on 020 3626 0094.
For Montagu Square please email the garden clerk
For Manchester Square please email the garden clerk
Where can I find information on refuse collection?
For information on refuse collection visit Westminster City Council Website
How do I obtain a parking permit?
For information on parking permits please visit City of Westminster Website
